Privacy Policy

1. Introduction

Welcome to TutorLink. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect students with tutors in Sri Lanka.

2. Information We Collect

We collect information you provide directly to us when you:

• Create a student or tutor account (name, email address, date of birth, phone number, address)
• Complete a tutor profile (educational qualifications, subjects taught, experience, NIC number)
• Enrol in a class or make a payment (payment method details processed via Stripe)
• Send messages through our platform
• Contact our support team

We also automatically collect certain technical information when you use TutorLink, including IP address, browser type, device information, and usage data.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Facilitate connections between students and tutors
• Process payments and send receipts
• Send notifications about enrolments, messages, and class updates
• Verify tutor identity and qualifications during the application process
• Improve platform safety and prevent fraud
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Tutors/Students: Your name and contact details are shared only as necessary to facilitate a confirmed enrolment.
• Payment Processors: Stripe processes payment data on our behalf under strict security standards.
• Service Providers: Third parties who assist with hosting, email delivery, and analytics under confidentiality agreements.
• Legal Authorities: Where required by law or to protect the safety of our users.

5. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed passwords, and secure cloud storage. However, no system is completely secure, and we encourage you to use a strong, unique password for your account.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at privacy@tutorlink.lk.

7. Children's Privacy

TutorLink serves students including minors. We require parental consent details during student registration. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe a child's data has been collected without consent, please contact us immediately.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our platform. Continued use of TutorLink after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@tutorlink.lk or visit our Contact Us page.