Verify Before You Commit
- •Always review a tutor's profile thoroughly — check their qualifications, subjects, experience, and student reviews before enrolling.
- •Look for the verified badge on tutor profiles. Verified tutors have had their identity and credentials checked by TutorLink.
- •Start with a short-term commitment before enrolling for multiple months.
Keep Communication on TutorLink
- •Use the built-in messaging system for all communication with tutors or students. This keeps a record and protects both parties.
- •Be cautious if anyone asks you to move communication off the platform (e.g., to WhatsApp or personal email) before a formal enrolment.
- •Report any inappropriate messages immediately using the Report function or contact our support team.
Pay Only Through TutorLink
- •All payments must be made through TutorLink's secure payment system powered by Stripe.
- •Never make direct cash payments or bank transfers to tutors outside the platform. Doing so removes your payment protection.
- •TutorLink will never ask for your password or full card number via email or chat.
Protect Your Account
- •Use a strong, unique password for your TutorLink account and do not share it with anyone.
- •Enable a strong email password as TutorLink uses your email for account recovery.
- •Log out from shared or public devices after use.
- •If you suspect unauthorised access, change your password immediately and contact support.
For Students & Parents
- •For underage students, parents or guardians should be involved in selecting tutors and setting up enrolments.
- •For physical classes, conduct the first session in a public or supervised environment until you are comfortable.
- •Inform a trusted adult of any physical class location and schedule.
- •Trust your instincts — if something feels wrong, end the session and contact TutorLink support.
Recognise and Report Suspicious Behaviour
- •Report tutors who misrepresent their qualifications or fail to deliver classes as described.
- •Report any tutor or student who behaves inappropriately, makes you feel unsafe, or requests personal financial information.
- •TutorLink has a zero-tolerance policy for harassment, abuse, and fraudulent activity.
- •Use the Contact Us page or email safety@tutorlink.lk to report concerns confidentially.
Need to report something?
If you experience or witness unsafe behaviour on TutorLink, please contact us immediately. All reports are treated confidentially.
Contact Support